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Tech Tip: The Dreaded 161 Error

Simply apply your Actian or Pervasive license key

Your Actian/Pervasive database software was shipped with at least one license key, called the base license key. The license key sticker is typically affixed to the DVD case that your software was shipped in.  You can only run 30 days without a license key, then you will get the dreaded 161 error unless you apply the license key.

If you cannot find your DVD case, contact you account manager, or General Store technical support to get your license key information.

Additionally, if you are running the General Store on more than one workstation, you also received one or more user count increase keys (UCI licenses).

  • NOTE: Your actual database software may be named Pervasive if the PSQL version is 11 or an earlier release. The product name changed to Actian with the release of PSQL version 12. If this is the case, you can follow the same steps below, simply substituting “Pervasive” for “Actian”.

To apply the licenses, click Start, All Programs, Actian PSQL12, Utilities, PSQL License Administrator.

Then enter your base license key and click the Authorize button.


You should get a screen showing a successful authorization..

  • NOTE: Base user key licenses come in 1, 3, and 5 user increments.
    Once the key has been applied and registered, you will see the product authorization notice showing the remaining authorizations available for this license (for example, if you have to replace the computer for any reason).

Click OK, and enter any additional UCI licenses you may have.

When all licenses have been applied, click Close to exit the utility.

Then give The General Store another try on the server first, and then any additional workstations.

If you are running on a network, and you still get the error on the workstations…

In rare cases on networked systems, you may still get the 161 error on the workstations after applying the licenses on the server. If this is the case, you can connect  to the server license(s) on each workstation via the license administrator.

To connect to the Actian licenses you authorized on the server, click Start, All Programs, Actian PSQL12, Utilities, PSQL License Administrator.

Then click browse.

Locate the machine name you wish to connect to and click ok.

You will then see the server machine name listed. Click “Connect”. Once you see the authorized licenses listed, click “Close”.

That’s it. Repeat these steps on any other workstations on which you have installed Actian PSQL Workgroup.


Need more help? Visit our General Store Online Knowledge Base or contact tech support

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