Should You Upgrade To Windows 10?

Legacy hardware installed? Don’t Upgrade Yet!

Although the General Store runs perfectly fine under the Windows 10 operating environment, if you currently have older, legacy POS hardware installed on your PC, we recommend that you delay installing the upgrade. POS hardware manufacturers are still scrambling to update drivers for the new Windows 10 for devices including:

  • Partner Tech 5220 and 7220 pole displays
  • Older Touchscreen monitors from HP and ELO
  • Non-“Plus” editions of the Zebra LP line of label printers
  • Older receipt printers from Star and Epson, certain powered USB receipt printers from HP, and Epson compatible receipt printers from other manufacturers.
Depending on just how old your legacy hardware is, you may even be forced to replace the hardware entirely in order to run on Windows 10, as updated drivers may never become available.

Bypassing the Windows 10 Upgrade install when prompted

If and when you see the Windows 10 Upgrade window shown above, you can simply click the red “X” button in the top right corner to bypass installing the upgrade.

Reversing the Windows 10 Upgrade if already installed

If you already installed the Windows 10 upgrade (by accident or otherwise), and you wish to revert back to the previous version of Windows, then follow these steps:
  1. Go to Settings, Update & Security, Recovery.
  2.  Look for the Go back to Windows XX entry which will say either 7 or 8.1 depending on your former OS.
  3. Click on the “Get started” button and follow the prompts to go through the restore process.Note: You have up to 30 days to revert back to your former OS. Once those 30 days are up then you will be forced to reinstall your old OS from scratch.
For additional information on whether Windows 10 is right for you, contact your General Store account manager at 800.678.4535, or or send an email to You can also contact our tech support team at 863.616.1211, or by email at
In Summary…
We will continue to keep you posted on POS hardware driver availability, upgrades, and patches for Windows 10. Only when the dust finally settles will we feel comfortable recommending the Windows 10 upgrade. Until then, we sincerely hope that you continue to delay your Windows 10 upgrades.
As always, we greatly appreciate your business and value you as a General Store customer.

RCC3 si

Robert Crichlow
Crichlow Data Sciences, Inc.

2 thoughts on “Should You Upgrade To Windows 10?

  1. Please advise if the issues with Windows 10 have been resolved. July 28th or 29th is the last date to download Win 10 for free. After that date it will cost us hundreds of dollars


    1. Again, The General Store in and of itself runs perfectly under Windows 10. However, certain POS hardware manufacturers may still need to update their drivers in order for their equipment to operate correctly under Windows 10.

      So, take an inventory of the POS hardware (specifically receipt printers/Pole displays, bar code printers, etc) including brand, model number and date of purchase if you can. Then contact either our sales or support department to go over your devices. We should be able to ascertain quickly from you list of devices whether it is safe to upgrade to Windows 10 during the free period.

      On rare occasions, we have had users who had to replace extremely old POS hardware.

      I hope this helps.


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