POS SUPPORT SERVICES FROM THE GENERAL STORE

Get the Most out of Your POS System

The General Store is dedicated to your long-term success, which is why we offer comprehensive support services 7 days per week. With us by your side, you can minimize downtime, reduce the time it takes for installation and training, and ensure you get the best return on your investment.

We place a high priority on local support provided by seasoned professions. The average tenure for our support staff is over 19 years, and we never outsource. What’s more? Our POS technology comes with a built-in help system you can access at any time. Our maintenance contracts are offered on an annual basis, and we have options for both local and remote support.

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COMPREHENSIVE TRAINING
& INSTALLATION

When you choose to work with The General Store, we take care of the majority of initial setup, so all you need to do is plug and play. Or, if you require additional assistance, onsite installation can easily be requested.

IN-HOUSE TECHNICAL SUPPORT TEAM

Our skilled team of POS support experts has almost two decades of experience with us on average. Our skilled support staff, combined with our quick response times, lets you have more peace of mind knowing that we will always have your back.

EXTENSIVE ONLINE KNOWLEDGEBASE

Want to take matters into your own hands? We provide you with access to a comprehensive online knowledgebase that provides you with answers to common questions, information on how to troubleshoot and solve errors, and more.

HELP HAS ARRIVED

863.616.1211

SUPPORT@THEGENERALSTORE.COM

MON-FRI
8:30am-10:00pm EST

SAT-SUN
9:00am-6:00pm EST

Contact Support

VIEW OUR ONLINE KNOWLEDGEBASE

Gain access to an extensive database filled with informational resources, frequently asked questions, and troubleshooting tips in an easy-to-navigate format. Available 24/7, you can easily type in an inquiry and find the information and answers you need instantly, or browse the categories as your convenience to ensure you are up-to-date on how to operate your system to your full benefit. From installation and setup to error codes and general operation, our knowledgebase has everything you need.

View Online Knowledgebase
RONITA SIMON

I wanted to thank specifically Brad Moore, sales representative for all of his hard work with the sale itself. He was extremely informative with every aspect of the goods being delivered. Thank you and I look forward to working with your company in the future!

ROBIN VENTERS

As a new start up retailer, with several thousand sku’s to deal with, I had no idea how much help I would require getting my network, and multiple points of sale, set up and running. The General Store’s delivery scores a 10, on a 10 scale! Thanks!

CHUCK CAPERS

I am extremely happy with your product. Your customer service is GREAT and the software is really easy to use I figured it out within a few days. I had no idea what I was doing, but between the tech support, the manual, the DVD’s, and you it was really easy. I give TGS two thumbs up.

MARY CRAWFORD

I have appreciated all the work you put into trying to fulfill my requests. You kept in touch with me for almost a year until I was ready for my system. You explained everything I was going to receive and the program and work station has fulfilled all of our needs.

INCREASE SALES.
LOWER OVERHEAD.

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